Your Gateway to Premium Gaming Excellence

Key Feature Details
Brand Owner The Rank Group Plc
Year Established Land-based 1970 | Online 2007
UK Licence No. 38750 (UK Gambling Commission)
Land-Based Venues 52 casinos across England, Scotland & Wales
Welcome Bonus Deposit £20, play with £50 – 5× wagering, 30 days
Top Providers NetEnt, Microgaming, Evolution, Playtech, IGT
Average Withdrawal Time Up to 24 hrs for e-wallets; 1–3 days for cards
Mobile App Native iOS & Android apps + responsive site

Five Decades of British Gaming Heritage

We've earned our reputation through more than 50 years of entertaining players across Britain. Starting with our first land-based venue in 1970, we launched GrosvenorCasinos.com in 2007 to bring that same premium experience online. Our official website combines decades of casino expertise with modern digital convenience.

When you join us, you're accessing the same trusted brand that welcomes over one million guests annually through our 52 physical locations. We've taken everything that makes our Leicester Square and "The Vic" venues legendary and enhanced it with hundreds of additional games starting from just 10p.

Security You Can Count On

We protect every transaction with SSL encryption and maintain our standards through independent eCOGRA auditing. Our UK Gambling Commission licence 38750 ensures complete regulatory compliance. You can focus entirely on enjoying our award-winning Evolution live tables, instant PayPal deposits, and 24/7 UK customer service at 0800 083 1990.

Unmatched Game Selection at Your Fingertips

Slots That Deliver

We've curated over 1,300 slot titles that span everything from classic 3-reel fruit machines to immersive 243-way video slots. Our partnership with NetEnt brings you beloved favourites like Starburst, Gonzo's Quest and Divine Fortune right to your screen. Microgaming powers our blockbuster progressives including Mega Moolah and WowPot!, where jackpots routinely climb past £2 million.

What sets us apart are our exclusive Grosvenor games. We've developed The G Prize Draw and Grosvenor 50k Jackpot specifically for our members, seeding both daily with cash prizes only you can access.

  • Starburst – 96.09% RTP
  • Gonzo's Quest – Avalanche™ multipliers up to 15x
  • Mega Moolah – progressive jackpot seed £1 million
  • Book of Ra Deluxe – high-volatility classic

Table Games for Every Player

We offer more than 50 RNG tables covering European, American and French Roulette alongside single- and multi-hand Blackjack, No-Commission Baccarat, Casino Hold'em and Three Card Poker. Our adjustable limits range from 10p spins up to £5,000 per hand, ensuring both casual players and high rollers find their comfort zone.

Live Dealer Gaming

Our live lobby streams in full HD around the clock, powered by Evolution Gaming. We host branded tables like Grosvenor Roulette, broadcast directly from our iconic London Victoria casino. You can also dive into lightning-paced game shows including Crazy Time, XXXTreme Lightning Roulette and Monopoly Live. Real dealers deliver real-time results with comprehensive side-bet statistics.

Seamless UK Payment Solutions

Instant Deposits

We make funding your account completely straightforward. Our payment options include debit cards like Visa, Visa Electron, Mastercard Debit, and Maestro, plus PayPal, Paysafecard, and Fast Bank Transfer. You can even load cash at any of our physical casino locations and watch the funds appear instantly. We keep minimum deposits low at just £5 for cards and Paysafecard, or £10 for PayPal, and we don't charge any service fees.

Fast Withdrawals

We process all withdrawal requests within 24 hours. When you're eligible for Visa Fast Funds or Mastercard Send, your debit card withdrawals can land in your bank account in as little as 30 minutes after approval. PayPal withdrawals typically settle the same day, while standard bank transfers take 1-3 working days. Our minimum withdrawal is £10 and we never deduct fees from your winnings.

Banking Overview

  • Visa / Mastercard Debit: £5–£25,000 per transaction | Instant deposit | 30 min–3 days withdrawal
  • PayPal: £10–£5,500 | Instant deposit | Same-day withdrawal
  • Paysafecard: £5–£200 | Instant deposit | Not available for withdrawal
  • Bank Transfer: £5+ | Up to 5 min deposit via Open Banking | 1–3 days withdrawal

Security You Can Trust

We protect every payment with 256-bit SSL encryption and process transactions on PCI-DSS compliant servers. Two-factor Strong Customer Authentication secures all UK transactions, and we operate under UK Gambling Commission licence 38750. Your financial data stays private and we never share it with third parties, whether you're depositing £10 or withdrawing a jackpot.

Licensed and Regulated for Your Peace of Mind

Dual Licensing Protection

We operate as Rank Interactive (Gibraltar) Limited through GrosvenorCasinos.com under the strict supervision of both the UK Gambling Commission (account number 57924) and Gibraltar Gambling Commissioner (RGL No. 034 & 042). This dual licensing structure ensures we meet Europe's most demanding regulatory standards for every real-money game you play.

Regular UKGC Audits

The UK Gambling Commission conducts frequent audits of our operations, examining critical areas that protect your interests. We maintain segregated medium-protection bank accounts that ring-fence your deposits from our operating funds. Independent laboratories like iTech Labs and eCOGRA regularly test our RNGs and live tables, with payout percentages reported directly to the Commission.

Our social responsibility measures include mandatory GAMSTOP participation, age verification within 72 hours, and proactive monitoring for problem gambling indicators. We also implement enhanced anti-money-laundering controls with comprehensive KYC procedures and Source-of-Funds reviews for cumulative deposits exceeding £2,000.

Advanced Security and Player Tools

We protect your data with 256-bit SSL encryption from DigiCert while offering comprehensive responsible gaming tools. You can set daily, weekly or monthly deposit limits, activate Reality Check session reminders, and access Time-Out options from 24 hours to six weeks plus longer self-exclusion periods. We provide direct links to BeGambleAware, GamCare and the National Gambling Helpline.

With over 50 years operating UK land-based casinos, we bring the same transparency and player welfare commitment to our online platform.

Exclusive Bonuses and Rewards Programme

Welcome Package That Delivers

We've designed our welcome offer to get you started properly. Stake £20 on any casino game within your first week and we'll match it with a £20 bonus plus 30 free spins on Big Bass Bonanza. What makes this special? Just 5× wagering requirements and no withdrawal limits once you've cleared the playthrough.

Regular Promotions

We keep things fresh with weekly offers that actually matter:

  • Monday reload bonus - 50% match up to £25
  • Wednesday blackjack cashback - 5% back on live table losses
  • Tournament slot races with £10,000 cash prizes during major football events
  • Friday Drops & Wins from Pragmatic Play featuring £2,000 daily pools

Our promotions calendar refreshes monthly. You'll always see clear opt-in buttons and terms are never buried in small print.

Grosvenor Rewards Programme

We track every £10 you wager and convert it into reward points. Use these for cash, bonuses or meals at any of our UK venues.

Tier Benefits
Bronze Birthday bonus, standard service
Silver 10% bonus points, exclusive tournaments
Gold Personal manager, faster withdrawals
Ruby Custom bonuses, poker event invites
Black VIP hospitality, 24-hour priority payments

We review tiers monthly but guarantee your status for 90 days minimum once achieved.

Live Casino Experience Like No Other

Real Dealers and Genuine Atmosphere

We've invested heavily in creating a live casino that genuinely replicates the thrill of our physical venues. Professional dealers present games from purpose-built Evolution and Playtech studios, and at peak times live feeds are taken directly from Grosvenor's flagship "The Vic" in London, bringing authentic casino background noise to your screen.

Many of our croupiers previously worked on the casino floor, so they know exactly how to create the warm, sociable atmosphere British players expect. This isn't just streaming technology - it's genuine casino culture delivered to your home.

Always Open

The action never stops. Tables run 24/7 and are streamed in HD with 60 fps capture and adaptive bitrate to ensure smooth play on any connection. Whether you're on a blazing fibre connection or mobile data, we've got you covered.

Unlimited common-draw seating and one-click table switching mean you can jump straight into the game without queuing. No waiting around - just pure gaming excitement.

Games That Matter

You'll find every staple plus exclusive Grosvenor-branded tables that you won't get anywhere else. We're talking serious variety here:

  • 30+ Live Blackjack tables with limits from £1 to £10,000
  • Roulette variants: European, Lightning, Immersive & Grosvenor Roulette
  • Baccarat & Speed Baccarat with side bets (Dragon Bonus, Pair)
  • Game shows: Crazy Time, Monopoly Live, Adventures Beyond Wonderland

All tables include live chat, tipping and real-time game statistics, creating a social experience that prerecorded RNG titles simply can't match.

Mobile Gaming Revolution

Gaming On The Go

We've completely redesigned our platform with mobile users at the forefront. Our responsive site adapts instantly to any device, whether you're on your morning commute or unwinding at home. The experience remains flawless across portrait and landscape modes without sacrificing visual quality or functionality.

Dedicated Apps Built for Performance

We offer free native apps through the App Store and Google Play that deliver faster loading and smoother navigation. Our apps include biometric login via Touch ID and Face ID, remember your gaming preferences, and maintain secure sessions with 256-bit SSL encryption protection.

  • Over 3,000 mobile-optimised slots and jackpots plus 100+ live dealer tables
  • Instant deposits through PayPal, Apple Pay, Visa Fast Funds and Mastercard with withdrawals processed in 24 hours
  • Custom push notifications for bonus offers and jackpot alerts
  • Built-in account management including deposit limits and Reality Checks
  • Quick access to Grosvenor Sport for live betting without additional downloads

We've rigorously tested every game on smaller screens to maintain HD graphics and authentic sound. Live casino games retain all features including side bets and dealer chat. Our UK-based support team remains available through in-app live chat whenever you need assistance.

VIP Treatment for Discerning Players

Personal Account Management

We assign every Black Card and Elite member a dedicated UK-based account manager who gets to know your gaming style inside out. Your personal manager learns which games you love, your usual stakes, and how you prefer to be contacted. We make sure they're available from 9 am to 11 pm every day of the week to sort out any questions quickly, process your larger deposits of £5,000 or more, and set up special bonuses just for you.

Enhanced Rewards and Benefits

We believe our VIP members deserve exceptional treatment, which is why we offer monthly cashback of up to 20% on your net losses. You'll also receive weekly deposit-match bonuses worth up to £1,000, plus we fast-track your withdrawals within 12 hours with no fees attached.

Our VIP members enjoy a much better Play Point conversion rate too - we give you £10 cash for every 1,000 points instead of the standard 2,000 points. That's double the value for your loyalty.

Exclusive Events and Experiences

We roll out the red carpet with invitations to exclusive poker festivals at The Vic, backstage passes to Premier League matches, and VIP racing hospitality at Ascot. Our annual Grosvenor Goliath packages are particularly popular. We often cover travel costs, five-star accommodation, and spending money for both you and a guest.

How to Qualify

Our VIP programme operates on an invitation-only basis. We typically consider players who stake around £15,000 in a calendar quarter or accumulate 50,000 Play Points. Our VIP team reviews qualifying accounts and reaches out to eligible players within 48 hours.

Customer Support Excellence

We've designed our support around one core belief: you deserve help exactly when you need it. Our team works around the clock from our UK headquarters in Maidenhead, Berkshire and Gibraltar office, delivering professional assistance whether it's midnight or midday.

How to Contact Us

  • Live Chat: Available 24/7 from any page with responses typically under 60 seconds
  • Phone Support: Call us free on 0800 083 1990 or internationally on +44 208 515 5447
  • Email: Reach us at [email protected] for responses within 4-12 hours
  • In-Person Help: Visit any of our 52 land-based casinos across Great Britain for face-to-face assistance

We don't believe in scripted responses. Every team member completes extensive Rank Group training covering account verification, payment issues, technical problems, and responsible gambling protocols certified by GamCare. This means genuine expertise whether you're dealing with PayPal withdrawals, security settings, or GAMSTOP registration.

Self-Service Options

Our comprehensive Help Centre features over 300 detailed guides and video tutorials. The automated chatbot handles quick fixes like password resets instantly. We maintain clear records of every interaction and promise straightforward answers without confusing jargon.

Frequently Asked Questions

We've compiled the most common questions from our players to help you navigate your gaming experience. From account setup to withdrawals, we've got the answers you need to get started confidently.

Account Setup

Creating your account couldn't be simpler. We require all players to be 18 or over and UK residents. Before you can deposit, we'll need to verify your identity as required by UKGC regulations. Just upload a photo ID like your passport or driving licence, plus a recent utility bill or bank statement. We typically complete verification within 24 hours, then you're ready to deposit and play.

Banking Options

We've made deposits and withdrawals straightforward:

  • Minimum deposits start at £5 for cards and PayPal, £10 for bank transfers
  • Instant deposit methods include Visa, Mastercard, PayPal, Paysafecard and Apple Pay
  • Withdrawals take up to 24 hours on our end, then 1-3 working days for cards or hours for PayPal
  • We don't charge fees for standard transactions, though your payment provider might
  • Withdraw from £10 up to £15,000 per transaction online

Welcome Bonus Details

New players can claim our "Deposit £20, Play with £50" offer, giving you an extra £30 in bonus funds. You'll need to opt-in on the cashier page before depositing. Bonus funds require 5x wagering on slots or 10x on table games within 30 days. Track your progress and view all active promotions in your account. Our Play Points system also rewards regular play with cash and venue hospitality benefits.