Your Gateway to Premium Gaming Excellence

Key Feature Details
Brand Owner The Rank Group Plc
Year Established Land-based 1970 | Online 2007
UK Licence No. 38750 (UK Gambling Commission)
Land-Based Venues 52 casinos across England, Scotland & Wales
Welcome Bonus Deposit $35, play with $85 – 5× wagering, 30 days
Top Providers NetEnt, Microgaming, Evolution, Playtech, IGT
Average Withdrawal Time Up to 24 hrs for e-wallets; 1–3 days for cards
Mobile App Native iOS & Android apps + responsive site

Five Decades of Gaming Heritage

We've built our reputation over more than 50 years of entertaining players across Britain. Beginning with our first land-based venue in 1970, we brought that same premium experience online with GrosvenorCasinos.com in 2007. Our official website blends decades of casino expertise with the latest digital convenience.

When you join us, you're connecting with a trusted brand that welcomes over one million guests every year through our 52 physical locations. We've taken everything that makes our Leicester Square and "The Vic" venues iconic and expanded it online with hundreds of extra games, starting from just 10¢.

Security You Can Rely On

We safeguard every transaction with SSL encryption and uphold our standards through independent eCOGRA auditing. Our UK Gambling Commission licence 38750 ensures complete regulatory compliance. You can focus entirely on enjoying our award-winning Evolution live tables, instant PayPal deposits, and 24/7 customer service at 0800 083 1990.

Unmatched Game Selection at Your Fingertips

Slots That Deliver

We've curated over 1,300 slot titles that span everything from classic 3-reel fruit machines to immersive 243-way video slots. Our partnership with NetEnt brings you Canadian favourites like Starburst, Gonzo's Quest and Divine Fortune right to your screen. Microgaming powers our blockbuster progressives including Mega Moolah and WowPot!, where jackpots routinely climb past $3 million CAD.

What sets us apart are our exclusive Grosvenor games. We've developed The G Prize Draw and Grosvenor 50k Jackpot specifically for our members, seeding both daily with cash prizes only you can access.

  • Starburst – 96.09% RTP
  • Gonzo's Quest – Avalanche™ multipliers up to 15x
  • Mega Moolah – progressive jackpot seed $1.7 million CAD
  • Book of Ra Deluxe – high-volatility classic

Table Games for Every Player

We offer more than 50 RNG tables covering European, American and French Roulette alongside single- and multi-hand Blackjack, No-Commission Baccarat, Casino Hold'em and Three Card Poker. Our adjustable limits range from $0.10 spins up to $8,500 CAD per hand, ensuring both casual players and high rollers find their comfort zone.

Live Dealer Gaming

Our live lobby streams in full HD around the clock, powered by Evolution Gaming. We host branded tables like Grosvenor Roulette, broadcast directly from our iconic London Victoria casino. You can also dive into lightning-paced game shows including Crazy Time, XXXTreme Lightning Roulette and Monopoly Live. Real dealers deliver real-time results with comprehensive side-bet statistics.

Seamless Canadian Payment Solutions

Instant Deposits

We make funding your account completely straightforward. Our payment options include debit cards like Visa, Visa Debit, Mastercard Debit, and Interac, plus PayPal, Paysafecard, and Fast Bank Transfer. You can even load cash at any of our physical casino locations and watch the funds appear instantly. We keep minimum deposits low at just $10 CAD for cards and Paysafecard, or $20 CAD for PayPal, and we don’t charge any service fees.

Fast Withdrawals

We process all withdrawal requests within 24 hours. When you’re eligible for Visa Direct or Mastercard Send, your debit card withdrawals can land in your bank account in as little as 30 minutes after approval. PayPal withdrawals typically settle the same day, while standard bank transfers take 1–3 business days. Our minimum withdrawal is $20 CAD and we never deduct fees from your winnings.

Banking Overview

  • Visa / Mastercard Debit: $10–$43,000 CAD per transaction | Instant deposit | 30 min–3 days withdrawal
  • PayPal: $20–$9,500 CAD | Instant deposit | Same-day withdrawal
  • Paysafecard: $10–$350 CAD | Instant deposit | Not available for withdrawal
  • Bank Transfer: $10+ CAD | Up to 5 min deposit via Interac or Open Banking | 1–3 days withdrawal

Security You Can Trust

We protect every payment with 256-bit SSL encryption and process transactions on PCI-DSS compliant servers. Two-factor Strong Customer Authentication secures all transactions, and we operate under the appropriate Canadian gaming authority licence. Your financial data stays private and we never share it with third parties, whether you’re depositing $20 CAD or withdrawing a jackpot.

Licensed and Regulated for Your Peace of Mind

Dual Licensing Protection

We operate as Rank Interactive (Gibraltar) Limited through GrosvenorCasinos.com under the strict supervision of both the UK Gambling Commission (account number 57924) and Gibraltar Gambling Commissioner (RGL No. 034 & 042). This dual licensing structure ensures we meet Europe’s most demanding regulatory standards for every real-money game you play.

Regular UKGC Audits

The UK Gambling Commission conducts frequent audits of our operations, examining critical areas that protect your interests. We maintain segregated medium-protection bank accounts that ring-fence your deposits from our operating funds. Independent laboratories like iTech Labs and eCOGRA regularly test our RNGs and live tables, with payout percentages reported directly to the Commission.

Our social responsibility measures include mandatory GAMSTOP participation, age verification within 72 hours, and proactive monitoring for problem gambling indicators. We also implement enhanced anti-money-laundering controls with comprehensive KYC procedures and Source-of-Funds reviews for cumulative deposits exceeding $3,400 CAD.

Advanced Security and Player Tools

We protect your data with 256-bit SSL encryption from DigiCert while offering comprehensive responsible gaming tools. You can set daily, weekly or monthly deposit limits, activate Reality Check session reminders, and access Time-Out options from 24 hours to six weeks plus longer self-exclusion periods. We provide direct links to BeGambleAware, GamCare and the National Gambling Helpline.

With over 50 years operating UK land-based casinos, we bring the same transparency and player welfare commitment to our online platform.

Exclusive Bonuses and Rewards Programme

Welcome Package That Delivers

We’ve designed our welcome offer to get you started properly. Stake $35 on any casino game within your first week and we’ll match it with a $35 bonus plus 30 free spins on Big Bass Bonanza. What makes this special? Just 5× wagering requirements and no withdrawal limits once you’ve cleared the playthrough.

Regular Promotions

We keep things fresh with weekly offers that actually matter:

  • Monday reload bonus – 50% match up to $45
  • Wednesday blackjack cashback – 5% back on live table losses
  • Tournament slot races with $17,000 cash prizes during major soccer events
  • Friday Drops & Wins from Pragmatic Play featuring $3,400 daily pools

Our promotions calendar refreshes monthly. You’ll always see clear opt-in buttons and terms are never buried in small print.

Grosvenor Rewards Programme

We track every $17 you wager and convert it into reward points. Use these for cash, bonuses or meals at any of our UK venues.

Tier Benefits
Bronze Birthday bonus, standard service
Silver 10% bonus points, exclusive tournaments
Gold Personal manager, faster withdrawals
Ruby Custom bonuses, poker event invites
Black VIP hospitality, 24-hour priority payments

We review tiers monthly but guarantee your status for 90 days minimum once achieved.

Live Casino Experience Like No Other

Real Dealers and Genuine Atmosphere

We've invested heavily in creating a live casino that truly matches the excitement of our physical locations. Professional dealers present games from custom-built Evolution and Playtech studios, and during peak hours, live feeds are also streamed directly from Grosvenor's flagship "The Vic" in London, delivering that authentic casino background sound right to your screen.

Many of our croupiers have worked on the casino floor, so they know exactly how to create the warm, sociable atmosphere Canadian players expect. This isn't just about streaming technology – it's real casino culture brought straight to your home.

Always Open

The action never stops. Tables are open 24/7 and are streamed in HD at 60 fps with adaptive bitrate technology for smooth gameplay on any connection. Whether you're on blazing-fast fibre internet or mobile data, we've got you covered.

Unlimited common-draw seating and one-click table switching mean you can jump right into the game without waiting in line. No delays – just pure gaming excitement.

Games That Matter

You'll find all the classics plus exclusive Grosvenor-branded tables you won't see anywhere else. We're talking serious variety here:

  • 30+ Live Blackjack tables with limits from $1 to $17,000
  • Roulette options: European, Lightning, Immersive & Grosvenor Roulette
  • Baccarat & Speed Baccarat with side bets (Dragon Bonus, Pair)
  • Game shows: Crazy Time, Monopoly Live, Adventures Beyond Wonderland

All tables include live chat, tipping, and real-time game statistics, creating a social experience that prerecorded RNG games simply can't match.

Mobile Gaming Revolution

Gaming On The Go

We've completely redesigned our platform with mobile users in mind. Our responsive site instantly adjusts to any device, whether you're heading to work on the TTC or relaxing at home. The experience is seamless in both portrait and landscape modes, without compromising on visual quality or features.

Dedicated Apps Built for Performance

We offer free native apps through the App Store and Google Play that deliver quicker loading and smoother navigation. Our apps support biometric login with Touch ID and Face ID, remember your gaming preferences, and keep your sessions secure with 256-bit SSL encryption.

  • Over 3,000 mobile-optimised slots and jackpots plus 100+ live dealer tables
  • Instant deposits via PayPal, Apple Pay, Visa Fast Funds, and Mastercard, with withdrawals processed in 24 hours
  • Custom push notifications for bonus offers and jackpot updates
  • Built-in account management, including deposit limits and Reality Checks
  • Quick access to Grosvenor Sport for live betting with no extra downloads required

We've thoroughly tested every game on smaller screens to ensure HD graphics and authentic sound. Live casino games keep every feature, including side bets and dealer chat. Our Canada-based support team is available through in-app live chat whenever you need help.

VIP Treatment for Discerning Players

Personal Account Management

We assign every Black Card and Elite member a dedicated Canada-based account manager who gets to know your gaming style inside and out. Your personal manager learns which games you love, your usual stakes, and your preferred way to be contacted. We make sure they're available from 9 am to 11 pm every day of the week to sort out any questions quickly, process your larger deposits of $8,500 CAD or more, and set up special bonuses just for you.

Enhanced Rewards and Benefits

We believe our VIP members deserve exceptional treatment, which is why we offer monthly cashback of up to 20% on your net losses. You’ll also receive weekly deposit-match bonuses worth up to $1,700 CAD, plus we fast-track your withdrawals within 12 hours with no fees attached.

Our VIP members enjoy a much better Play Point conversion rate too – we give you $17 CAD cash for every 1,000 points instead of the standard 2,000 points. That’s double the value for your loyalty.

Exclusive Events and Experiences

We roll out the red carpet with invitations to exclusive poker festivals at The Vic, backstage passes to top-level soccer matches, and VIP racing hospitality at major tracks. Our annual Grosvenor Goliath packages are particularly popular. We often cover travel costs, five-star accommodation, and spending money for both you and a guest.

How to Qualify

Our VIP program operates on an invitation-only basis. We typically consider players who stake around $25,500 CAD in a calendar quarter or accumulate 50,000 Play Points. Our VIP team reviews qualifying accounts and reaches out to eligible players within 48 hours.

Customer Support Excellence

We’ve designed our support around one core belief: you deserve help exactly when you need it. Our team works around the clock from our UK headquarters in Maidenhead, Berkshire, and Gibraltar office, delivering professional assistance whether it’s midnight or midday—no matter where you are in Canada.

How to Contact Us

  • Live Chat: Available 24/7 from any page with responses typically under 60 seconds
  • Phone Support: Call us toll-free at 1-800-083-1990 or internationally at +44 208 515 5447
  • Email: Reach us at [email protected] for responses within 4-12 hours
  • In-Person Help: Visit any of our 52 land-based casinos across Great Britain for face-to-face assistance when travelling

We don’t believe in scripted responses. Every team member completes extensive Rank Group training covering account verification, payment issues, technical problems, and responsible gambling protocols certified by GamCare. This means genuine expertise whether you’re dealing with Interac or PayPal withdrawals, security settings, or self-exclusion registration through GAMSTOP.

Self-Service Options

Our comprehensive Help Centre features over 300 detailed guides and video tutorials. The automated chatbot handles quick fixes like password resets instantly. We maintain clear records of every interaction and promise straightforward answers without confusing jargon.

Frequently Asked Questions

We’ve gathered the most common questions from our players to help you make the most of your gaming experience. From setting up your account to making withdrawals, we have all the answers you need to get started with confidence.

Account Setup

Creating your account couldn’t be easier. All players must be 18 or older and residents of Canada. Before you can deposit, we’ll need to verify your identity as required by Canadian regulations. Simply upload a photo ID such as your passport or driver’s licence, along with a recent utility bill or bank statement. We usually complete verification within 24 hours, after which you’ll be ready to deposit and play.

Banking Options

We’ve made deposits and withdrawals straightforward:

  • Minimum deposits start at $10 CAD for cards and PayPal, $20 CAD for bank transfers
  • Instant deposit methods include Visa, Mastercard, PayPal, Paysafecard, and Apple Pay
  • Withdrawals are processed within 24 hours on our end, with funds typically arriving within 1-3 business days for cards or within a few hours for PayPal
  • We don’t charge fees for standard transactions, but your payment provider may
  • Withdraw from $20 CAD up to $25,000 CAD per transaction online

Welcome Bonus Details

New players can claim our “Deposit $40 CAD, Play with $100 CAD” offer, giving you an extra $60 CAD in bonus funds. You’ll need to opt in on the cashier page before depositing. Bonus funds require 5x wagering on slots or 10x on table games within 30 days. You can track your progress and see all active promotions in your account. Our Play Points system also rewards regular play with cash and hospitality benefits at our venues.